Do NOT trust 'Affordable Electric'!

dan's picture

My story:

I had Affordable Electric over on Friday, July 29, 2005, to do some work. Due to a mistake of mine, it turned out to be a much bigger job than I originally realized. I paid the $65 service fee without having any work done. During the conversation I was told that if I chose to have them back to do the bigger job they would:
1) credit the $65 toward the bigger job
2) include installing a single GFCI outlet in my kitchen
3) include checking a "legacy" switch for safety
4) inlcude troubleshooting why my exterior outlets were not working

During this time period I heard the person back at the office speaking to the employee over the cell phone. He said something that was not true about his original conversation with me. I was foolish and figured he had merely accidently misstated something. AFter all, I had already admitted that the mixup was my fault.

They gave me a quote which seemed quite reasonable, and the guys who were on site seemed pretty good, so I called back later that afternoon and scheduled them to do the work on Tuesday, August 2, 2005.

On Tuesday a different group of workers showed up. The guy in charge refused to credit the $65 from the first call, saying they were two different calls. (Well, duh.) He refused to be bound by the word of the employee who had visited previously. Wanting to get the work done, I gave in and paid to have them do the work. However, before I did, I asked him regarding the three things that I had been promised before (numbers 2 to 4 on the list above). He told me they would all be taken care of after the big job was completed.
This guy left before the work was completed. When the workers finished the big job, I asked them to do the 3 things I had now been promised twice would be included in the work. They said they had to call the supervisor guy. I listened as he lied and told the employee that he had told me there would be an extra charge. I had them leave, because I didn't want my anger at their managers to be inflicted upon them.

So, there you have it...
One promise made and broken, and I was cheated out of $65.
Two lies were told by management to employees about conversations
Three promises were made by two different people and not fulfilled!

I will testify the above is true and factual, in an affadavit or in a court of law.

Oh, and here's something I noticed this evening:
their website says they're members of the Better Business Bureau.
http://affordableelectric.com/
However, the Better Business Bureau's website says they're not.
http://mybbb.org/report.html?ID=80013908&wlcl=y

I suppose it could just be a 'misunderstanding', but it sure seems in line with my experiences today.

If anyone from Affordable Electric would like to contact me about correcting these problems, I would be happy to talk to them. Your employees were courteous and seem to have done a good job. Your prices seem reasonable. Why ruin it with dishonesty and bad customer relations?

jmminarik's picture

Do NOT trust 'Affordable Electric'!

As the manager of the computer services division of a really really big company many years ago always said, "If it ain't in writing, I never said it".

Good luck.

-Joe

dan's picture

Do NOT trust 'Affordable Electric'!

[quote="jmminarik"]As the manager of the computer services division of a really really big company many years ago always said, "If it ain't in writing, I never said it". [/quote]
I understand that I should have gotten it in writing.

But, hey... I'm putting it in writing now!

jmminarik's picture

Do NOT trust 'Affordable Electric'!

Well, I'd have done the same thing in taking them at their word until I knew better, but you're so much nicer about expressing your disappointment.

-Joe

Desami's picture

Do NOT trust 'Affordable Electric'!

Well, if you ever need someone to yell at companies, help desk, dispatchers, management, or a waiter or waitress, give me a call. 9 times out of 10 I usually get what I want. Just ask Joe ;-)

-Des

jmminarik's picture

Do NOT trust 'Affordable Electric'!

[quote="Desami"]Well, if you ever need someone to yell at companies, help desk, dispatchers, management, or a waiter or waitress, give me a call. 9 times out of 10 I usually get what I want. Just ask Joe ;-)

-Des[/quote]

:045